Refund and Cancellation Policy
Overview
Thank you for shopping at Mokshaverse.com. We strive to provide children with high-quality printable activity sheets and other digital products, inspired by ancient Indian stories. Please read our refund and cancellation policy carefully before making a purchase.
Cancellation Policy
- Before Purchase:
- You may cancel your order at any time before completing the payment. Once payment is processed, the purchase is considered final.
- After Purchase:
- Due to the nature of digital products, we cannot accept cancellations once the product has been delivered.
Refund Policy
- Digital Products:
- All sales of digital products are final. As digital downloads are non-tangible, irrevocable goods, we do not issue refunds after the product is delivered. Once you have received access to the printable activity sheets, we cannot offer a refund as the product is immediately available for use.
- Exceptional Circumstances:
- We understand that technical issues may arise. If you experience any problems with downloading or accessing the files, please contact our team at hello@mokshaverse.com. We will assist you in resolving the issue and ensure you receive the product as intended.
- Accidental Purchase:
- In cases of accidental purchase, please contact us immediately. We will review the request, and if the product has not been accessed or downloaded, we may consider issuing a refund at our discretion.
How to Request Support
If you encounter any issues or have questions about your purchase, please reach out to our support team at hello@mokshaverse.com. We are here to help and ensure you have a positive experience with our products.
Changes to This Policy
Mokshaverse reserves the right to update or modify this refund and cancellation policy at any time. Any changes will be effective immediately upon posting to our website.